Glen Matthews

I am a senior IT Service Delivery and Network Operations leader with more than 20 years of experience running highly distributed enterprise and retail network environments. My work focuses on owning outcomes end‑to‑end—ensuring 24/7 network stability while executing large‑scale transformations such as SD‑WAN and Managed Network Services.

I have led global delivery organizations, governed MSPs and Tier‑1 carriers, and been accountable for SLA/KPI performance, major incident response, and ITIL‑aligned operations across thousands of sites.

I bring over two decades of leadership experience across Cable & Wireless (UK and US), Verizon, HCLTech, and EPAM Systems, delivering mission‑critical network services for Fortune 500 enterprises including Bank of America, General Electric, Honeywell, Johnson Controls, and Walgreens.

At Verizon, I was hand‑selected to lead the end‑to‑end U.S. network transition and SD‑WAN transformation for Walgreens, spanning corporate offices, data centers, distribution facilities, call centers, and more than 9,000 retail stores nationwide. This was a high‑stakes retail environment where network performance directly impacted revenue, customer experience, and operational continuity.

Today, I serve as Program Delivery Director at EPAM Systems, leading large‑scale delivery programs for tier‑one telecom clients across AI‑enabled operations, 5G, cloud, IoT, private networks, and cybersecurity. My focus is translating complex initiatives into stable, supportable operating models that deliver reliable, on‑time, and on‑budget outcomes.

I am known for disciplined execution, steady leadership under pressure, and clear executive communication. I am most effective in roles that combine operational ownership with transformation—where accountability, reliability, and continuous improvement are non‑negotiable.

• 20+ years leading IT Service Delivery and Network Operations in enterprise and retail environments
• Led $350M, 7+ year Network‑as‑a‑Service program and built a 300+ person delivery organization
• Executed SD‑WAN transformation across 9,000+ retail locations and 115,000+ devices
• Owned 24/7 operations, SLA/KPI performance, major incident response, and ITIL disciplines
• Delivered $2M+ annual cost savings and $1.9M additional reductions through operational optimization
• Trusted advisor to executive leadership across Fortune 500 organizations

IT Service Delivery Management | Network Operations |  Program Management |  SD-WAN |  Managed Network Services |  ITIL (Incident, Problem, Change) |  Major Incident Management |  SLA / KPI Governance |  MSP & Carrier Management |  Vendor Management |  Network Transformation