Senior Program & IT Service Delivery Executive
Glen Matthews
Glen Matthews is a senior telecommunications and network services executive with more than 20 years of global experience driving enterprise‑scale network delivery, transformation, and operational excellence across highly distributed environments. Across leadership roles at Cable & Wireless (U.K. and U.S.), Verizon, HCLTech, and EPAM Systems, he has led Managed Network Services organizations responsible for some of the most complex, mission‑critical enterprise networks in the world, supporting clients including Bank of America, Merrill Lynch, General Electric, Honeywell, Johnson Controls, and Walgreens.
At Verizon, Glen was hand-picked to lead the end‑to‑end U.S. network transition and SD‑WAN transformation for Walgreens, spanning corporate offices, data centers, distribution facilities, call centers, and more than 9,000 retail locations nationwide. This was a high‑stakes environment where network performance was directly tied to revenue, customer experience, and operational continuity. The program required executive‑level leadership, rigorous governance, and flawless execution on a national scale.
Glen currently serves as a Program Delivery Director at EPAM Systems, a global digital engineering and technology consulting firm, where he leads large‑scale initiatives for tier‑one telecom clients. In this role, he oversees global delivery organizations and operating models supporting next‑generation capabilities including AI‑enabled operations, 5G, cloud, IoT, private networks, and cybersecurity, consistently delivering outcomes aligned to strategic business objectives.
Known for disciplined execution, steady leadership, and strong executive presence, Glen drives accountability across complex delivery organizations and is trusted for clear, decisive communication with senior leadership. His career impact includes leading multi‑million‑dollar programs, managing PMOs of 300+ professionals, executing large‑scale transformations, delivering millions in cost savings, and consistently elevating service performance and executive confidence.
Glen brings a rare combination of provider‑side and enterprise‑side leadership experience, enabling him to connect strategy to execution and ensure technology investments translate into reliable, scalable business outcomes. His ability to operate across complex ecosystems, align teams around clear priorities, and build operating models designed for scale positions him to deliver immediate and sustained impact at the Senior Director and VP level.
Areas of Expertise
Managed Network Services | Program & Portfolio Management |SLA Management & Governance | Service Delivery & Customer Success | Vendor & SOW Management | Asset, Incident, Problem & Change Management| ITIL Certified | Advanced Technology Integration (5G, AI, Cloud, IoT, NaaS, SaaS) | Risk, Issue & Escalation Management |Financial Management & Cost Optimization | Matrix Management| C-Level Stakeholder Engagement | Agile & Scrum Methodologies | Leadership
Key Achievements
Winning BIG.....
Hand Picked by Executive Leadership.....
Hand Picked by Executive Leadership.....
Played a leading role in securing a $350M, multi‑year Network‑as‑a‑Service (NaaS) contract for a Fortune 30 healthcare organization. Subsequently built and led a 300+ person global delivery and steady‑state operations team, establishing the governance, operating model, and execution discipline required to deliver reliable, large‑scale managed network services.
Hand Picked by Executive Leadership.....
Hand Picked by Executive Leadership.....
Hand Picked by Executive Leadership.....
Selected to lead the PMO organization supporting Verizon’s Signature Clients, overseeing a $1B+ portfolio with end‑to‑end responsibility for program governance, service management, complex project delivery, and overall client satisfaction. Trusted to establish operating discipline, executive reporting, and delivery standards across some of Verizon’s most strategic enterprise accounts.
Improving the Customer Experience.....
Hand Picked by Executive Leadership.....
Improving the Customer Experience.....
Played a pivotal role in securing a major contract renewal for a Fortune 30 financial services client by identifying and executing targeted service improvement initiatives. These actions drove measurable performance gains and elevated client satisfaction to an all‑time high within six months, reinforcing long‑term partnership confidence and value.
Accountability through Governance.....
Accountability through Governance.....
Improving the Customer Experience.....
Designed and implemented a comprehensive governance and compliance framework for Signature Client programs, establishing standardized processes for KPI and SLA management, risk governance, and continuous service improvement (CSI). Built structured operating cadences including monthly, quarterly, and annual executive forums, along with partner and third‑party vendor scorecards, to drive accountability, transparency, and consistent performance across complex enterprise environments.
Revenue Generation.....
Accountability through Governance.....
Top Honors and Top 5% Talent.....
Built and led a dedicated technical change‑management team that served as the single point of contact for all customer change orders. Against an initial revenue target of $3M, the team delivered over $20M in incremental revenue within the first year, while improving governance, responsiveness, and customer confidence.
Top Honors and Top 5% Talent.....
Accountability through Governance.....
Top Honors and Top 5% Talent.....
Recipient of the “Best PMO and Customer Service Team” award at the Cable & Wireless Global Customer Service Awards in London, recognizing excellence in delivery leadership and customer outcomes. Additionally, recognized by Verizon’s Executive Leadership Team as a “Top 5% Talent” performer for nine consecutive years, reflecting sustained high performance, leadership impact, and trusted execution across complex enterprise programs.
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