Open to New Opportunities
Trusted, hands-on, customer-centric professional with progressive experience leading large-scale global cross-functional programs and building and leading high-performing teams focused on achieving service excellence and client satisfaction.
Meet Glen
Originally from the United Kingdom, I have 26 years of progressive experience working in the telecommunications industry, the first 12 of which were spent at Cable & Wireless UK (now Vodafone). In 2008, I relocated with my family to the U.S., where I spent a further 3 years at Cable & Wireless Americas. In 2011, I joined Verizon Communications and held leadership positions in lifecycle engineering and global client services, supporting some of Verizon's largest global enterprise customers. Currently residing with my family just outside of Princeton, NJ, I hold dual British and U.S. citizenship.
My Skillset
A highly energetic, creative, and assertive problem solver with exceptional written and verbal communication and interpersonal skills who leads with kindness and integrity. Extremely well organized and prepared, a logical and strategic thinker with meticulous attention to detail who is comfortable with multi-tasking in a fast-paced team environment. A flair for navigating through the most difficult situations and producing results. Experienced in building and leading diverse high-performing teams who are totally focused on providing excellent customer service.
My Goals
Seeking a position where I can fully utilize my skills and strengths, be a strong advocate, and champion the company's ambitions and strategic goals. I'm looking forward to progressing with an organization that embraces diversity and inclusion and that aligns with my core values by being part of a dynamic team that is empowered to drive change, deliver on promises to our customers, and celebrate our successes.
Areas of Expertise
◌ Program and Project Management ◌ Global Service Management ◌ Service Delivery ◌ Governance & Contract Compliance ◌ SLA Management ◌ KPI Reporting ◌ Continual Service Improvement ◌ ITIL ◌ Cross-Functional Team Leadership ◌ Resource Planning ◌ Process Improvement ◌ Risk Management ◌ Vendor Management ◌ Executive Presentation Skills ◌ Training & Development ◌ Coaching ◌ Microsoft Office ◌ Google Workspace